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Knowledge Base
Cruise Base › Administration manual

Call reports

Table of Contents

All call-related actions are reported in the Call Reports tab. These reports are compiled from the CDRs of the Call Manager and the billing information.

When searching the reports, various filters can be applied:

Filter Description
Start date Show reports from this date on.
End date Show reports up to this date.
Billing result Filter by billing result (see below).
Record type Show charges, refunds, or both.
Cabin Filter by cabin number.
Caller number Filter by caller number.
Called number Filter by the recipient number.
Billing account Filter by the billing account related to the call.
Call ID

Filter by a specific call ID (Transaction ID).

Info: If this filter is set, all other filters will be ignored.

The search results can be exported as either CSV or Excel file by clicking on the respective button in the top right corner.

Billing results

The billing result states how the call was handled by the PMS. The following result states exist:

OK The call was registered properly in the PMS and charged as set.
Failure The call could not be charged correctly and must be charged manually.
Open The call information was sent to the PMS and is currently awaiting response.
Retry open Second attempt to send the call data to the PMS after the first attempt failed.
Internal The call was between two phones in the PMS system.
Incoming The call was an incoming call from an external phone.
Excluded The called number is excluded from charging as configured in the general settings.
Refunded The call has been refunded.

Refunding

Refund icon
Info icon

Calls can be refunded by clicking on the refund icon on the right side of a call record. On records of refunded call, clicking on the info icon will show details on the refund.

Partial and custom refunds can be conducted by clicking the Refund button in the top right corner and choosing the Cabin and Amount to refund from the respective fields. The refund shows up as a new call record to refund destination (by default REF0).