Check-in/out
Callisto Cruise supports two different check-in/out modes:
- Check-in/out mode (i.e., automatic check-in/out)
- Direct Outward Dialing mode (i.e., manual check-in/out)
Automatic check-in/out
If PMS integration is configured, the PMS can perform check-in/out operations in Callisto Cruise. To do so, select the Check-in/out radio button at the top of the CheckInOut window.
| Localize passenger phones |
Enable the automatic localization (name, language, lines) of passenger phones on check-in/out. |
| Localize crew phones |
Enable the automatic localization (name, language, lines) of crew phones on check-in/out. |
| Check-in Crew permanently |
If checked, crew members are checked in permanently when Callisto receives the check-in notification from the PMS. The check-out date is disregarded and check-out must be performed directly from the PMS. |
| Phone Line Format |
Info: This section is only available on Callisto for Cisco UCM, HCS, Webex. Set the format for the phone line label which is created upon check-in. The following placeholders are available for creating a format:
| %greeting% |
A greeting phrase (if available). |
| %title% |
The passenger’s title, e.g., Mr., Mrs., or Dr. (if available). |
| %firstname% |
The passenger’s first name. |
| %lastname% |
The passenger’s last name. |
| %cabnumber% |
The cabin number. |
| %phonenumber% |
The phone number of the cabin phone. |
| %cabname% |
The name of the cabin. |
| %langcode% |
The language code of the passenger’s language. |
| %langname% |
The name of the passenger’s language. |
Hint: By typing out the variables in uppercase, the respective text will be shown in uppercase as well. |
| Check-out time |
The time at which the passenger check-out will be performed on the day of check-out. This time is used by default if no other time is set in the check-in message. It will be overridden if the check-out message is received first. |
Scheduled actions
The passengers’ travel schedules are provided to Callisto Cruise by the PMS. The travel schedule data includes:
- Date of check-in and check-out
- Name of the guest / crew member
- Language
- Manning number
- PIN
- Billing account
If the option Scheduled Actions is enabled, Callisto Cruise executes the following actions based on the travel schedule data and the current local system time:
| 1. Disable external calls |
- External calls for the cabin are blocked. This is initiated either on the check-out date, or on the day before if the option Previous Day is checked.
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| 2. Clear history |
- Pending wakeups and call history are deleted at the on the check-out date at the time specified in the settings.
- Current baby phone monitoring is terminated.
- The name of the line and any voice messages are deleted.
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| 3. Enable external calls |
- External calls for the cabin are enabled at the check-in date.
- The name of the first checked-in guest on the telephone line and all other parameters are set.
- The cabin language is set.
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For each of these three actions, a global execution time between 00:00 and 23:59 can be set. If a value is set to 0, the action will not be scheduled, i.e. it will be performed immediately when a check-in/out message is received.
Important: The time for blocking external calls must always be before the time for enabling external calls.
Resynchronize
If a PMS is configured, a drop-down menu in the bottom-left corner labeled Resynchronize can be used to resynchronize Callisto data with the data present on the PMS. Two actions are avaible:
| Resynch |
Perform a classic resynchronization: Callisto requests all check-in data from the PMS and only updates the passenger data which is different from the data present on Callisto. |
| Full Resynch |
Callisto requests all check-in data from the PMS and updates the data present on Callisto, regardless whether there are any differences. This is useful if communication with the Call Manager gets interrupted during Check-in/out.
Important: Only use this option if synchronization problems occur with the guest’s data or the information shown on the cabin phone’s display. Check the guest’s cabin data in the Cabins tab of the Cruise Base application. |
Direct Outward Dialing
If the mode is set to Direct Outward Dialing, the view will show two buttons with which DOD can be activated or deactivated for all passengers. If the option Clear passengers history is checked, call history, wake-up configurations, and voicemails will be deleted upon deactivating DOD.
