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Knowledge Base
Platform › Administration manual

Reporting

Table of Contents

This chapter will provide a detailed overview of the reporting capabilities the Callisto Platform provides.

Info: By selecting the relevant checkbox in the Privileges section of the user administration (User > Userlist, then click user to edit) the rights for access to the reporting feature can be assigned to any individual user. (see chapter 0, User Administration).

Click Settings and enter a username and password. The same credentials will be used in the Cisco Unified Communications Manager for SFTP CDR transfer.

Enter a value if you want to automatically delete reports after a specific amount of days.

With the Prefix Filter, you can enter values which will be stripped from the numbers (e.g. prefixes used by Mobile Connect).

If you want specific numbers to be excluded from the reports, you can enter them in the Exclude Number text field. Numbers are separated by commas (,).

Filter Analyses

Create a New Filter for analyzing the data. After entering a Filter Name and a Description, the filter can be edited. You can enter a different filter name and description for each system language.

In the drop-down menu Field, the following entries can be selected:

  • Date/Time, Caller
  • Called
  • Duration
  • Account Code
  • SQL

The following operators can be selected:

  • equal to
  • greater than
  • smaller than
  • different from
  • SQL

A value must be added for the filter criteria to be valid.

By clicking Add, the parameter will be added to the list. Only data entries that match all filter criteria will be included in the output (AND relation). Parameters can be deleted by clicking the recycle icon.

The settings can be tested by clicking the Test Filter button.

Clicking the button Save stores the new filter and makes it available to all authorized users.

Choosing Reports > Edit Filter lists all filters. Each can be changed by clicking on it, or deleted by clicking the recycle icon.

Call Reports

Clicking on Reports > Call Records shows the call detail records. Filters and output/export options (display records on screen, export as Microsoft Excel file, export as Microsoft Access file) can be selected here.

The following data will be listed:

  • Date/Time
  • Caller
  • Called
  • Duration
  • Account code.

The account code is used on the Cisco IP Phone. More information can be found in the respective Cisco phone manual.

Exporting to Microsoft Access provides extensive call statistics, visualized as schedules and diagrams.

Delete Call Records deletes the call detail records that fit the selected filter.