Callisto Knowledge Base

This page is optimized for desktop computers and tablets. To access it, try one of the following points:

  • Access this page from a different device.
  • If you’re on a tablet, rotate it.
  • Check the “Desktop site” option in your browser settings.
Return to CTModule homepage
Knowledge Base

Callisto UCM web configuration

Table of Contents

Admin account parameters

  1. Type http://callisto into the address bar of a regular web browser to access Callisto from a client PC (see Requirements – User side)
  2. Type username admin and password admin for the first logon.

    The following menu appears.

  3. On the menu, choose Admin > Account to change the Username and Password. Supply the required data and select the preferred language.

    Save the new settings.

System parameters

On the System menu, click System Parameters and enter the relevant system parameters:

    • For static IP address configuration parameters, click IP Configuration. After assigning a new IP address, reboot Callisto.
    • An IP Address for the Cisco Unified Communications Manager
    • A Username for the Cisco Unified Communications Manager administrator
    • A Password for the Cisco Unified Communications Manager administrator
    • The Gateway IP Address (for fax termination)
    • A Subnet mask
    • The System Language (system generic language that is used when external users call Callisto without first logging on)
    • A Voice Mail Number and the number of days the old messages are stored (0 = no deletion)
    • An External Prefix (the prefix required to be entered by users to facilitate external calls during normal operation)
    • The MWI On and MWI Off numbers that correspond to the MWI numbers configured on the Cisco Unified Communications Manager as described in the Cisco UCM Configuration Manual and the Appendix.
  • Selection of SMS Provider:

    1. aspsms.com: Click Settings, then type Username and Password corresponding to an active aspsms.com account.
    2. E-Mail to SMS: Enter a Receiver address (Please note: change expression SMSNumber to the target phone number), an Addressor address and the subject in Settings. For correct settings refer to the relevant provider. You can find a detailed description in the Administration Manual.
  • SMTP-Server and Addressor. Optionally, a Username and Password can be set for SMTP Auth (RFC 2821) authentication.

Save the new settings.

Info: To listen to voice mail by phone, users call an internal voice mail number. For external access, an external number on the public telephone network must point to the internal number.

System > Cisco phones & services

On the System menu, click System and then Cisco Phones, and all IP phones connected to the system are listed. By clicking Reboot or Reboot all, the IP phones can be rebooted individually or simultaneously.

Info: Generating a complete list of all phones can sometimes take a long time.

Cisco services

Services button

Add custom services from the System menu by clicking Cisco Services; users can select these by pressing the Services button on their Cisco IP phone. Administrators can add custom services or services from third parties to this menu. For further details consult the Callisto Administration Manual.

Music on hold

You can change the music that plays when a phone user is put on hold by uploading a custom .wav file to Callisto. To do so, navigate to Music on hold > Browse > Upload.

After uploading, select the file and click Activate.

Recycle icon

Files can be deleted by clicking the recycle icon.

The .wav files need to be of the following format: CCITT A-Law 8 kHz; 8 Bit; Mono.

Per default, a Cisco music file (Cisco_default.wav) is activated.

Callisto License

Standard Callisto appliances are normally delivered with four lines (Callisto for UCM, HCS, Webex) or two lines (Callisto for UCME) and excluding any options. To upgrade Callisto with additional features, enter a valid license key under System > Callisto License. Contact support@ctmodule.com for a new upgrade license key; the Callisto General Terms and Conditions (GTC) apply.

Info: The optional modules Virtual Conference Room and Mobile Connect are only available with the Callisto SIP version (Callisto UCM version 1.5x or higher).

Update System

You will find the most recent updates at www.ctmodule.com. Verify under Callisto License that the latest Callisto software version is installed. Upload an update (executable file) to Callisto UCM from the System menu by clicking System Menu > Install.

User

To add new users, go to User >New User, select the appropriate IP phone from the Phone list (all IP phones connected and active), enter all the other parameters and assign Privileges (for example, allow: SMS sending and notification, editing of the Global Directory, optional Fax sending, etc.)

Save the new settings.

Choose User > Edit User to access the user list. Here, new users can be verified, changed or deleted.

Use the Search box to find any user or selection of users. For details on available search operators, refer to the search operators quick reference.

All users from the Cisco Unified Communications Manager can be imported into Callisto UCM. Under User > User Import, verify that the system is operating correctly and then create a backup.

Should you encounter unexpected difficulties, check the Callisto FAQ, call your Callisto service and sales partner, or follow the instructions according to Callisto's General Terms and Conditions (GTC) and/or Service Level Agreement (SLA).