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Platform › User manual

Reports menu

Table of Contents

In the main menu, choose Reports > Call Records to view records of conducted calls. Access to use report filters is given to users by Callisto administrators. Contact your administrator for permission and creation of new filters.

Select the filter apply and then select an output option from the radio buttons: Monitor will display the records in your browser, MS Excel will export the reports as an XLS file and MS Access will export the reports as an MDB file. Microsoft Access reports contain additional details, like lists and graphs.


Call reports shown in Monitor view.

Account codes can be provided during ongoing calls by typing the code digits on the Cisco IP phone’s keypad.

If the caller’s number is associated with a directory entry, hovering over the number will reveal detailed information about the caller.

Callisto UCM limits the CDR output to reports on fax messages only, since Cisco Unified Communications Manager already provides call detail records for voice calls but not for fax messages.

Important: Callisto Express provides records for both voice calls and fax messages, since no CDRs are available in Cisco Unified Communications Manager Express.