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Knowledge Base
ProfACD › Administration manual

Setup

Table of Contents

Installation

ProfACD is installed through Callisto’s Open Application Manager. The installation and updating process for OAM applications is described in the chapter Options of the Callisto platform administration manual.

Privileges

The following application privileges can be assigned to a user for the ProfACD application. For setting user privileges, see the chapter User administration of the Callisto platform administration manual.

ACD Provides access to the ACD tab.
Queues Provides access to the Queues tab.
NonBusinessHours Provides access to the Non-Business Hours tab.
Holidays Provides access to the Holidays tab.
Reports Provides access to the Reports tab.
Reports4Eyes Provides access to the Reports tab, with the login of a second user required.
RepNumUnveiled Shows phone numbers of agents and other callers unveiled in reports.

Access


Configure icon

Administrators can access the ProfACD configuration by navigating to System > Open Application Manager in the main menu. In the tab Applications, locate the ProfACD instance and click on the Configure icon.

Users who were granted privileges to access the ProfACD instance can do so by navigating to Applications in the main menu and clicking on the name of the ProfACD instance.