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Knowledge Base
ProfIVR › Administration manual

Setup

Table of Contents

Installation

ProfIVR is installed through Callisto’s Open Application Manager. The installation and updating process for OAM applications is described in the chapter Options of the Callisto platform administration manual.

Privileges

The following application privileges can be assigned to a user for the ProfIVR application. For setting user privileges, see the chapter User administration of the Callisto platform administration manual.

ACD Provides access to the ACD tab.
DtmfMenus Provides access to the DTMF Menus tab.
NonBusinessHours Provides access to the Non-Business Hours tab.
Holidays Provides access to the Holidays tab.

Access


Configure icon

Administrators can access the ProfIVR configuration by navigating to System > Open Application Manager in the main menu. In the tab Applications, locate the ProfIVR instance and click on the Configure icon.

Users who were granted privileges to access the ProfIVR instance can do so by navigating to Applications in the main menu and clicking on the name of the ProfIVR instance.