Callisto Gadgets up to Date, Wherever You Are

Callisto Gadgets – Essential client applications for Cisco UCC solutions

Callisto Gadgets – Client Applications for the Smart Workplace

Callisto Gadgets are client applications that make your flexible workplace even more efficient. They enable every user to be more productive in the modern way of collaboration with different work locations and end devices. The gadgets are optimized for all your favorite work devices and applications, such as Cisco Jabber, Cisco Webex, COC operator solution, standalone on your PC, or even on your smartphone (iOS or Android). Just choose where or how you prefer to work.

Callisto Gadgets

Increase your efficiency in business

  • Overview
  • Services
  • References

Highlights

Messages

The gadget Messages is the inbox of voice, fax, or voice recording messages for Callisto users. In addition to the detailed information, each individual message can be processed immediately.

Recent Calls

The Recent Calls gadget displays all calls to the Cisco client regardless of the type of call. Each call is displayed with detailed information and allows a direct callback.

Directory

All contacts from your different local, global and private phonebooks are available to you for searching or dialing as a Callisto gadget.

VoiceRecording

Start and stop your voice recordings directly from the VoiceRecording gadget. In addition, the voice recordings can be stored, deleted, or listened to depending on the authorization.

ProfACD Viewer

Gadget ProfACD Viewer is the tool for every call center agent. Depending on the permissions, the agent sees all relevant information about his group or can answer a call directly.

ManagerAssistant Group

The popular ManagerAssistant Group gadget is a must-have for anyone who works in a team, with or without a manager. Moreover, the gadget behaves like a small operator solution.

We Support You in Every Situation

Sales Support

We support you in every step of the resale cycle. Depending on your Partner level, we will guide you through the sales process with your customer.

Installation and Configuration Support

We support you during the installation, configuration, and roll-out process for on-prem, managed service, or cloud projects. A satisfied partner and customer is our daily goal.

Operation and Maintenance Support

We pay attention to the highest quality and stability in each phase of our product development process. Our dedicated support team is immediately available according to defined SLA times if any incident still occurs. More…

Training

We train and support our partners and their customers to learn how to correctly install, manage and use our Callisto products. More…

Tailored Developments

Thanks to the unique Callisto “Open Applications Management” concept, partners and their customers can add customized and tailored applications to the system anytime during runtime with no service interruption. More…

Consulting

Our long-lasting expertise in UCC services and comprehensive industry know-how lead CTModule to deliver the best-in-class consultancy for your projects. More…

You Can Expect Only the Best – Because Quality Matters

Compatible

The Callisto appliance solution has been successfully tested and certified with Cisco UCM V12.5. In addition to that, the Callisto platform is compatible with all popular Cisco PBX systems (UCM, UCME, BE6k/7k, HCS, Webex).

Preferred Solution Partner

CTModule has been working with Cisco Systems since 2004 and is now one of the selected manufacturers worldwide with the Cisco Preferred Solution Partner status.

Swiss Made Software

Since 2007, the “swiss made software” label stands for Swiss values such as quality, reliability and precision - especially in software development. CTModule is one of the first members of this quality label.

Callisto Gadgets – Your Best Choice

Productive

Callisto gadgets support location and device-independent working and increase your productivity through flexible access to your central communications infrastructure.

Accessible

Experience high flexibility at work through situationally correct access to the desired application wherever you are and regardless of the device, you are using.

Intuitive

The Callisto gadgets are all built with the same look and feel on any device and are very intuitive and easy to use.

Messages

The Inbox Everywhere with You

With Callisto Gadget Messages, you have the inbox for your Callisto messages with you at any time, anywhere, and with the device of your choice. Regardless of whether you choose your computer or your smartphone, you will find your voice and fax messages as well as your voice recordings identically on any device. Each message is provided with detailed information and, depending on the message type, can be directly listened to, read, stored, or deleted, or callers can be called back immediately.

License requirement: Enterprise VoiceMail module, Fax module, and/or VoiceRecording module.
To be used with: Cisco Jabber, Cisco Webex, COC operator solution, standalone on your PC or on smartphones (iOS or Android).

Recent Calls

Never Miss a Call

Do you know the problem that while you shut down your computer and Jabber stops running, you don’t get any information about who called you during that time? “No calls in your absence.” – Well, here is the solution: Callisto Gadget Recent Calls. It accurately shows all calls, be it online or offline. You will see in a clear way every call made, received, or missed with detailed information about timing and forwarding. In addition, you can make a callback or call the corresponding number directly from the recent calls list.

License requirement: Callisto CDR Reporting
To use with: Cisco Jabber, Cisco Webex, COC operator solution, standalone on your PC or on smartphones (iOS or Android).

Directory

Finding and Calling Contacts

Callisto Gadget Directory guarantees an easy and fast finding and dialing or displaying of contacts from different directories. The various directories are made available to all users as a central phone book by the Callisto PhoneBook module. Finding and dialing internal and external, company, and personal contacts from a central directory are available through the gadget PhoneBook on all your end devices, thus facilitating your daily work massively.

License requirement: Callisto PhoneBook
To use with: Cisco Jabber, Cisco Webex, COC operator solution, standalone on your PC or on smartphones (iOS or Android).

VoiceRecording

VoiceRecording

Start Recording Wherever You Are

I absolutely have to record this conversation! Where was the start button again? – All water under the bridge: with the Callisto gadget VoiceRecording, you can start and stop your recordings from wherever you are working with: e.g., from Cisco Jabber, Cisco Webex, COC mediator solution, but also standalone on your PC or from your smartphone (iOS or Android). In addition, the voice recordings can be stored, deleted, or listened to depending on the authorization.

License requirement: VoiceRecording module
To be used with: Cisco Jabber, Cisco Webex, COC operator solution, standalone on your PC or on smartphones (iOS or Android).

ProfACD Viewer

Essential for All Agents

Every call center agent needs a quickly comprehensible and clear overview of the current situation of their queues. This is the only way he can do his work efficiently. ProfACD Viewer shows the complete overview of all queues to which the agent is assigned. All agent colleagues and their statuses are visible, as well as the call center service level parameters or the calls waiting in the queues, which can even be picked up regardless of the order in the queue. The ProfACD Viewer is an indispensable tool for all call center agents.

License requirement: ProfACD module
To be used with: Cisco Jabber, Cisco Webex, COC operator solution, standalone on your PC or on smartphones (iOS or Android).

ManagerAssistant Group

The Powerful Team Solution

Efficient calling and call distribution in a team is always a challenge. Not anymore! – The intelligent team and manager/assistant application, ManagerAssistant Group, precisely addresses this team communication. Callisto ManagerAssistant Group is a professional group communication solution that enables fast management and transfer of calls within a team and provides information about the current status of individual team members. Discover the efficiency of this powerful gadget.

License requirement: ManagerAssistant Group module
To be used with: Cisco Jabber, Cisco Webex, COC operator solution, standalone on your PC or on smartphones (iOS or Android).

RoutingAssistant

Who Is Allowed and at What Time

What to do with spam calls? What if I have diverted my phone and still want my partner to be able to reach me during this time? What if I want to redirect my phone every day at the same time or on a specific day of the week? – It’s simple! Use Callisto RoutingAssistant! The built-in white list or black list, the date range or weekday settings, as well as the presence status dependent profiles of RoutingAssistant, leave nothing to be desired regarding “who may reach me at what time.”

License requirement: RoutingAssistant module
To be used with: Cisco Jabber, Cisco Webex, COC mediator solution, standalone on your PC or on smartphones (iOS or Android).

Technology that inspires

  • Architecture
  • Requirements
  • Compatibility

Callisto architecture – The new simplicity

The Callisto platform provides the following features (without Modules and Applications):

  • all interfaces to the Cisco telephony infrastructure, provisioning (e.g., Kurmi), and 3rd party systems (e.g. (S)PMS, CRM, alarm systems, etc.)
  • Base infrastructure for import, configuration, and administration of modules, collections, and applications
  • Platform management for security, back-up/restore, update/upgrade process, licensing, log and troubleshooting capabilities
  • Dashboard and reporting
  • Single Sign-On (SSO) support
  • User and administrator management, rights management.

After licensing, modules, collections, or customized applications can be uploaded to the Callisto platform and configured in a simple and flexible way.
Callisto, with its available modules and applications, supports the following end devices and clients (depending on the use case):

  • Callisto web and telephone interface
  • Cisco endpoints (XML-enabled with push message support)
  • Cisco Jabber client with Callisto Gadgets (tabs)
  • Cisco Webex App
  • PC with Callisto operator solution and Callisto Gadgets
  • SmartPhones (iOS/Android) with Callisto Gadgets and native applications
  • Tablets (iOS/Android) with Callisto Gadgets and native applications
  • Legacy phones, DECT phones, WLAN phones according to manuals.

The Cisco PBX infrastructure (BExk, UCM, HCS) is connected to the Callisto platform via SIP trunk, AXL, and JTAPI (for COC switch solution) or SFTP (for CDRs).
Further Callisto interfaces are:

  • SIP, Secure SIP (UDP, TCP, TLS)
  • RTP, SRTP, T.38/G.711 (Softfax)
  • Cisco AXL
  • IP Socket connection
  • HTTP(S), (S)FTP
  • (S)LDAP (authentication, phone book)
  • ESPA 4.4.4 / X (Alarming)
  • REST (provisioning)
  • Application interfaces for various services or applications

The Unified Presence Server (CUPS) can be integrated as an external presence source.

Minimal requirements and resource-saving for green IT

The following requirements are needed for a proper use of the Callisto platform with the selected module(s):

Requirements Requisite/Description
Callisto Appliance (virtual Image, OVA)
  • One Callisto appliance for up to approx. 1000 parallel calls on the platform.
  • One platform is sufficient for an unlimited number of users and voicemail boxes
Virtual environment minimal: VMware ESX(i) 6.7
Callisto Appliance “Small”
  • up to 60 parallel calls
  • 2 GB RAM
  • 2 CPUs (ca. 2 GHz)
  • 80 GB hard disk space
  • 1 network connection
Callisto Appliance “Medium”
  • up to 240 parallel calls
  • 4 GB RAM
  • 4 CPUs (ca. 2 GHz)
  • 80 GB hard disk space
  • 1 network connection
Callisto Appliance “Large”
  • up to 240 parallel calls
  • 6 GB RAM
  • 8 CPUs (ca. 2 GHz)
  • 80 GB hard disk space
  • 1 network connection
  • max. 960 parallel calls per appliance
PBX (TVA/PBX) Cisco IP-PBX: CUCM, HCS, Webex (Unified CM), BExk, UCx00, UCME

Compatibility

The following products have been tested for interoperability with the Callisto platform.

Note: Various modules of the Callisto platform may also be compatible with other IP-PBX systems. Contact us if you have a specific project.

Manufacturer System Version
Cisco Systems Inc. Unified Communications Manager 7.x, 8.x, 9.x, 10.x, 11.x, 12.x, 14.x
Cisco Systems Inc. Unified Communications Manager Business Edition 6000 8.6, 9.x, 10.x, 11.x, 12.x, 14.x
Cisco Systems Inc. Unified Communications Manager Business Edition 7000 8.6, 9.x, 10.x, 11.x, 12.x, 14.x
Cisco Systems Inc. Unified Communications Manager Express 7.x, 8.x, 9.x,10.x,11.x, 12.x, 14.x
Cisco Systems Inc. Hosted Collaboration Solution (HCS) 8.6, 9.x, 10.x, 11.x ,12.x, 14.x
Cisco Systems Inc. Cisco UCM Cloud —
     
Cisco Systems Inc. Cisco Unified Presence Service (CUPS) 8.x, 9.x, 10.x, 11.x, 12.x, 14.x
     
Cisco Systems Inc. Cisco Jabber 7.x, 8.x, 9.x, 10.x, 11.x, 12.x, 14.x
Cisco Systems Inc. Cisco Webex Client —
     
Diverse Android for Smartphones and Tablets upon request
Apple Inc. IOS for Smartphones and Tablets upon request
     
CTModule AG COC Operator Console Windows 7.x, 8.x, 10.x, 11.x

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Email: sales@ctmodule.com