Installation

The basic version of the Callisto Platform includes four lines (Callisto for UCM, HCS, Webex) or two lines (Callisto for UCME), excluding any options. Callisto can be upgraded by using additional license keys. New license keys can be acquired via your Callisto vendor or by contacting support@ctmodule.com.

Once you obtained a new license key, enter it by choosing System > Callisto License.

Callisto Express only

After activating the COC Proxy Service option,the configuration of COC Express needs to be updated: Instead of the Cisco UCME IP address, enter the IP address of the Callisto Platform.

If you use a COC multi-user solution, the site license needs to be added to the Callisto configuration. This way, all installed workstations will be centrally activated through Callisto、eliminating the need for any additional or individual license registrations (see Option “COC Proxy Service”).

Option “Virtual Conference Room”

Callisto provides a Virtual Conference Room, enabling companies to quickly and easily create virtual meetings. On Callisto, the meeting place is referred to by a “room number”, which is allocated by an administrator.

Choose System > Conference Rooms to set up and configure conference rooms. You can configure the following parameters:

• Phone number: the number to dial when accessing the conference room
• Room number (optional): Leave this field empty if you want to set up only one room for this number.
• Administration PIN (optional): A caller who logs in using this PIN will be able to invite further participants (see user manual) and can control the conference by using LiveView from a browser.
• User PIN
• Language
• Music on hold

You can delete conference room assignments by clicking the recycle icon.

For Callisto UCM

Configure a new route pattern on the Cisco Unified Communications Manager which includes the new conference room number. For details, refer to the Cisco UCM configuration manual.

For Callisto Express

The settings will automatically be stored on the IOS router.

Option “Open Application Manager”

With Callisto's Open Application Manager, administrators are able to define inbound numbers for Callisto applications such as Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Auto-Attendant, etc. A structured file administration of custom applications is accessible by the web GUI.

Inbound applications can be created with the development environment CTMaker and tested using the integrated simulator and debugging tools.

After creating an application, open a text file, copy the application code into it, and save this file with the extension .cts.

Go to System > Open Application Manager and enter a name for the new application in the New Application field.

Use the update icon to install or update your application. The configure icon opens the configuration, if the application has a frontend.

For Callisto UCM, HCS, Webex

Configure a new route pattern on the Cisco Unified Communications Manager which includes the new OAM number. For details, refer to the Cisco UCM configuration manual.

Choose System > Open Application Manager, then click on the tab Application Lines. Enter the OAM number and assign the new application from the drop-down list. Optionally, you can also add a description.

For Callisto Express

Your selection will automatically be stored on the IOS router.

Option “Mobile Connect”

The option Mobile Connect is used to connect mobile phones or external landline connections to your company’s communication infrastructure. With this option, calls can be made between external phones and company phones using only internal phone numbers. A detailed description can be found in the user manual.

By choosing User > New User, permissions regarding Mobile Connect for each user can be configured.

After enabling Allow Mobile Connect, users are able to forward calls to Mobile Connect and external phone numbers in the user settings (please refer to the user manual).

Option “COC Proxy Service”

On Callisto for UCME

By default, Cisco Unified Communications Manager Express allows a phone to be used only by one single client software application (e.g. COC Express). Using the option COC Proxy Service enables the Operator Console COC Express to be used as a multi-user solution. Additionally, COC Express and other TAPI client software can be installed side-by-side on a client PC, for example, Microsoft Outlook Phone Dialer (Cisco TAPI Service light).

There are three cases:

1. Option COC Proxy Service switched off: COC Express can be used as single-user version (COC Express itself being licensed) without any additional client software (such as Cisco TAPI Service light).
2. Option COC Proxy Service switched on: COC Express can be used as single- and multi-user version (COC Express itself being licensed) with additional client software such as Microsoft Outlook Phone Dialer (Cisco TAPI Service light).
3. Option COC Proxy Service switched on, Site License active: COC Express can be used as multi-user version (no licensing in COC Express necessary, the licensing is done centrally in Callisto for UCME), in conjunction with additional client software such as Microsoft Outlook Phone Dialer (Cisco TAPI Service light).

On Callisto for UCM, HCS, Webex

The COC Proxy Service will provide the connection needed by the Cisco Unified Communications Manager to enable COC clients. Please refer to the Callisto COC UCM manual.

1. To enable the COC Proxy, add the Site License for the COC Proxy Service. All installed work stations will be centrally activated through Callisto, so no further individual license registrations will be necessary.
   
2. After activating the COC Proxy Service option, the COC Express configuration needs to be updated with the Callisto Express IP address in place of the previously configured Cisco Unified Communications Manager IP address. If a site license has already been added to the optional COC Proxy Service, no further licenses are necessary on the COC Express client.
3. For COC UCM Client connection please refer to the Callisto COC UCM manual.

Option “Voice Recording”

See the VoiceRecording administration manual.

Option “External Call Control”

See the External Call Control administration manual.