Billing SOLUTION FOR PRIVATE, EXTERNAL CALLS

Callisto Cruise PINCode Telephony for Cisco UCC solutions: effortless invoicing of private, external calls

Cruise PINCode Telephony – The Billing Solution for Private Outgoing Calls

Do you remember the days of scratch cards from telephone providers? On some ships, this is still the case today, with crew members having to buy and reload such cards in order to make private calls on oceans. That's why we have developed the PINCode Telephony module to offer crew calling and simplify the billing process in a reliable way for the cruise company. PINCode Telephony can also be used for guests, where special call protection is required.

Cruise PINCode Telephony

The easiest way to charge private, external crew or guest calls

  • Overview
  • Features
  • Services
  • References

Highlights

Ease of Use

Simple yet secure is the process of making private, external calls with PINCode Telephony: a PIN-protected call can be made from any telephone on board the ship. Billing is fully automatic and integrated with the PMS.

Flexible Pricing

The cruise line determines the prices for private calls. Callisto offers the possibility to set the rates for guests and crew individually according to the call destination.

PMS Integration

The PIN (optionally also the Manning number) and the entire billing process are fully automated and integrated with the PMS.

Pre and Post Paid

PINCode Telephony offers the possibility of charging for private, external calls in both post-paid and pre-paid (optional, on request) models.

Exact Reporting

Every call is recorded in detail and can be found in the reporting using flexible search criteria. Reimbursement can even be made via Cruise Base Reporting.

All Features in Detail

Features from A–Z Description
Billing Cruise Base offers a comprehensive billing application that can individually bill passengers, crew, and office phones for PINCode Telephony. Usually, the specified data is exchanged with the PMS, which in turn generates the invoice. The wide range of configuration options allows individual price plans for external calls. It is also possible to grant refunds to individual people. If no PMS is available, Cruise Base Reporting can be used to bill the invoice recipient.
Check-in / Check-out Once a crew member or guest is checked in, they can make a private external call. Upon check-out, all made calls will be deleted. A private call of the crew member or guest via PINCode Telephony is no longer possible after that.
Deployment The Cruise PINCode Telephony module is licensed as an optional module and uploaded to the Callisto platform during the initial installation with the Cruise package. Prepared as an appliance image (OVA), the Callisto system can be installed on any virtual machine or physical server.
Entry process Two procedures are available in the Cruise PINCode Telephony module for dialing external phone numbers:
1. dial PINCode Telephony number, enter PIN/Manning number, dial an external number
2. enter PINCode Telephony prefix followed by external phone number, enter PIN/manning number when prompted.
Global number plan (E.164 support) E.164 numbers supported
green-IT Lowest resource requirements in the industry with the highest performance: 2 to 8 CPUs, 2 to 6 GB RAM, 80 GB HD, up to max. 1’000 parallel calls per image.
High Availability Yes
Languages PINCode Telephony is multilingual. The language is set accordingly for the crewmember or guest during check-in.
PINCode Telephony for business calls The Cruise PINCode Telephony module is available for business calls of crew members who are allowed to make external calls free of charge.
PINCode Telephony for crew member The Cruise PINCode Telephony module is available for private, external calls from crew members.
PINCode Telephony for guests The Cruise PINCode Telephony module is generally available for external calls from guests. This is to prevent unauthorized external calls from being made in a cabin.
PMS support The Cruise PINCode Telephony module receives all necessary information for the service at check-in/out from the corresponding PMS. After check-in, the crewmember or guest can make private external calls. Upon check-out, all calls made are deleted. A private call of the crew member or the guest via PINCode Telephony is no longer possible after that.
Pre- and post-paid solution Cruise PINCode Telephony module supports the billing method of credit payment and optionally, on request, prepaid (debit) payment.
Price plans In the Callisto Cruise Base Billing application, individual price plans can be created for all PINCode Telephony users, taking into account the call region, caller, and charge interval.
Provisioning Manually or automatically from Cisco UCM through AXL or Microsoft AD, LDAP/OpenLDAP system, and CSV files. Web services (REST) supported.
Refund (Billing) Through the comprehensive billing application in the Cruise Base module, authorized people are enabled to grant a PINCode Telephony bill recipient a refund.
Reliability Apart from the stability of the Callisto system, the Callisto system can be designed to be highly available.
Reporting PINCode Telephony Reporting provides a comprehensive overview of the individual processes when, who, where, where to, how long calls were made. Corresponding search options are available. Reporting on the billing of charges takes place in the Cruise Base module.
Scalability Up to 960 parallel calls on one Callisto appliance. Additional instances supported. Unlimited number of Callisto PINCode Telephony users. Parallel calls depend on the number of available lines at the time of the call or the configured line limit in PINCode Telephony.
Security https, SIPS, Passwort- und PIN-Sicherheit, Appliance-Sicherheit, integrierte Firewall
SPMS support Cruise PINCode Telephony module receives all necessary information for the service at check-in/out from the corresponding SPMS. After check-in, the crewmember or guest can make private outgoing calls. Upon check-out, all calls made will be deleted. A private call of the crew member or the guest via PINCode Telephony is no longer possible after that.
Supported phone / clients PINCode Telephony module supports all phones/clients connected to the UCM environment.
Voice Protocols and Codecs Both codecs are supported based on the SIP protocol, G.711 and G.729.

We Support You in Every Situation

Sales Support

We support you in every step of the resale cycle. Depending on your Partner level, we will guide you through the sales process with your customer.

Installation and Configuration Support

We support you during the installation, configuration, and roll-out process for on-prem, managed service, or cloud projects. A satisfied partner and customer is our daily goal.

Operation and Maintenance Support

We pay attention to the highest quality and stability in each phase of our product development process. Our dedicated support team is immediately available according to defined SLA times if any incident still occurs. More…

Training

We train and support our partners and their customers to learn how to correctly install, manage and use our Callisto products. More…

Tailored Developments

Thanks to the unique Callisto “Open Applications Management” concept, partners and their customers can add customized and tailored applications to the system anytime during runtime with no service interruption. More…

Consulting

Our long-lasting expertise in UCC services and comprehensive industry know-how lead CTModule to deliver the best-in-class consultancy for your projects. More…

You Can Expect Only the Best – Because Quality Matters

Compatible

The Callisto appliance solution has been successfully tested and certified with Cisco UCM V12.5. In addition to that, the Callisto platform is compatible with all popular Cisco PBX systems (UCM, UCME, BE6k/7k, HCS, Webex).

Preferred Solution Partner

CTModule has been working with Cisco Systems since 2004 and is now one of the selected manufacturers worldwide with the Cisco Preferred Solution Partner status.

Swiss Made Software

Since 2007, the “swiss made software” label stands for Swiss values such as quality, reliability and precision - especially in software development. CTModule is one of the first members of this quality label.

Oracle SPMS Validation

CTModule has reached the Oracle Validated Integration for Callisto Cruise with the Oracle Hospitality Cruise Shipboard Property Management System (SPMS). This certification gives customers as well as the responsible shipping crews the necessary assurance that these two important on-board systems work together perfectly.

Callisto PINCode Telephony – Your Best Choice

Cost Saving

Cruise PINCode Telephony relieves Cruise lines from provider price dependencies and, most importantly, from the expensive, time-consuming, and logistics-intensive scratch card solution.

Simple

Simplicity in installation, configuration, use, and administration characterize the Cruise PINCode Telephony solution, thus saving Cruise lines additional costs.

Must-Have

Especially for crew members, private outgoing calls on board a ship are a must-have. There's no mobile phone reception during a passage on the high seas.

Simple and Secure

No more scratch cards to make a call, no more loading up at the payment machine! Go to the nearest available phone, make a PIN-protected call, done. The rest is taken care of by Callisto and the respective PMS. And this is how it works in detail:

Option 1:

  1. Dial Callisto PINCodeTelephony number
  2. Enter PIN/Manning number
  3. Dial external number
  4. Make the call

Option 2:

  1. Enter PINCode Telephony prefix followed by external phone number
  2. Enter PIN/Manning number when requested
  3. Make the call

The billing is straightforward and secure through Callisto and the PMS.

The Cruise PINCode Telephony module is generally available for guests’ external calls. This procedure prevents unauthorized external calls from being made in a cabin.

Customized Pricing

PINCode Telephony offers a comprehensive billing application through the Cruise Base module that can invoice guests and crew members individually. Usually, the specified data is exchanged with the PMS, which in turn generates the invoice. The extensive configuration options allow individual price plans for external calls, which consider the call region, the caller, and the charge interval. It is also possible to grant refunds to crew members or guests. If no PMS is available, Cruise Base Reporting can be used to bill the invoice.

Integrated and Automated

Callisto Cruise is integrated into all SPMS of the major cruise lines. As a result, the Cruise PINCode Telephony module receives all the necessary information for the service from the corresponding shipboard PMS during check-in/out. After check-in, the crewmember or guest can make private outgoing calls. Upon check-out, all made calls will be deleted. A private call of the crew member or the guest via Cruise PINCode Telephony is no longer possible afterward.

Suitable Payment Procedure

Pre or post-paid solution? Special requirements? Everything is possible with the Cruise PINCode Telephony module. The post-paid process (credit) is the standard, and the pre-paid process (debit) is available on request. We are flexible in considering your special requirements, let’s have a talk.

Detailed Call Reporting

Cruise PINCode Telephony Reporting provides a comprehensive overview of the individual processes when, who, where, and how long calls were made. Corresponding search options are available. Reporting on the billing of charges takes place in the Cruise Base module.

Technology that inspires

  • Architecture
  • Requirements
  • Compatibility

Callisto architecture – The new simplicity

The Callisto platform provides the following features (without Modules and Applications):

  • all interfaces to the Cisco telephony infrastructure, provisioning (e.g., Kurmi), and 3rd party systems (e.g. (S)PMS, CRM, alarm systems, etc.)
  • Base infrastructure for import, configuration, and administration of modules, collections, and applications
  • Platform management for security, back-up/restore, update/upgrade process, licensing, log and troubleshooting capabilities
  • Dashboard and reporting
  • Single Sign-On (SSO) support
  • User and administrator management, rights management.

After licensing, modules, collections, or customized applications can be uploaded to the Callisto platform and configured in a simple and flexible way.
Callisto, with its available modules and applications, supports the following end devices and clients (depending on the use case):

  • Callisto web and telephone interface
  • Cisco endpoints (XML-enabled with push message support)
  • Cisco Jabber client with Callisto Gadgets (tabs)
  • Cisco Webex App
  • PC with Callisto operator solution and Callisto Gadgets
  • SmartPhones (iOS/Android) with Callisto Gadgets and native applications
  • Tablets (iOS/Android) with Callisto Gadgets and native applications
  • Legacy phones, DECT phones, WLAN phones according to manuals.

The Cisco PBX infrastructure (BExk, UCM, HCS) is connected to the Callisto platform via SIP trunk, AXL, and JTAPI (for COC switch solution) or SFTP (for CDRs).
Further Callisto interfaces are:

  • SIP, Secure SIP (UDP, TCP, TLS)
  • RTP, SRTP, T.38/G.711 (Softfax)
  • Cisco AXL
  • IP Socket connection
  • HTTP(S), (S)FTP
  • (S)LDAP (authentication, phone book)
  • ESPA 4.4.4 / X (Alarming)
  • REST (provisioning)
  • Application interfaces for various services or applications

The Unified Presence Server (CUPS) can be integrated as an external presence source.

Minimal requirements and resource-saving for green IT

The following requirements are needed for a proper use of the Callisto platform with the selected module(s):

Requirements Requisite/Description
Callisto Appliance (virtual Image, OVA)
  • One Callisto appliance for up to approx. 1000 parallel calls on the platform.
  • One platform is sufficient for an unlimited number of users and voicemail boxes
Virtual environment minimal: VMware ESX(i) 6.7
Callisto Appliance “Small”
  • up to 60 parallel calls
  • 2 GB RAM
  • 2 CPUs (ca. 2 GHz)
  • 80 GB hard disk space
  • 1 network connection
Callisto Appliance “Medium”
  • up to 240 parallel calls
  • 4 GB RAM
  • 4 CPUs (ca. 2 GHz)
  • 80 GB hard disk space
  • 1 network connection
Callisto Appliance “Large”
  • up to 240 parallel calls
  • 6 GB RAM
  • 8 CPUs (ca. 2 GHz)
  • 80 GB hard disk space
  • 1 network connection
  • max. 960 parallel calls per appliance
PBX (TVA/PBX) Cisco IP-PBX: CUCM, HCS, Webex (Unified CM), BExk, UCx00, UCME

Callisto architecture – The new simplicity

The Callisto platform provides the following features (without Modules and Applications):

  • all interfaces to the Cisco telephony infrastructure, provisioning (e.g., Kurmi), and 3rd party systems (e.g. (S)PMS, CRM, alarm systems, etc.)
  • Base infrastructure for import, configuration, and administration of modules, collections, and applications
  • Platform management for security, back-up/restore, update/upgrade process, licensing, log and troubleshooting capabilities
  • Dashboard and reporting
  • Single Sign-On (SSO) support
  • User and administrator management, rights management.

After licensing, modules, collections, or customized applications can be uploaded to the Callisto platform and configured in a simple and flexible way.
Callisto, with its available modules and applications, supports the following end devices and clients (depending on the use case):

  • Callisto web and telephone interface
  • Cisco endpoints (XML-enabled with push message support)
  • Cisco Jabber client with Callisto Gadgets (tabs)
  • Cisco Webex App
  • PC with Callisto operator solution and Callisto Gadgets
  • SmartPhones (iOS/Android) with Callisto Gadgets and native applications
  • Tablets (iOS/Android) with Callisto Gadgets and native applications
  • Legacy phones, DECT phones, WLAN phones according to manuals.

The Cisco PBX infrastructure (BExk, UCM, HCS) is connected to the Callisto platform via SIP trunk, AXL, and JTAPI (for COC switch solution) or SFTP (for CDRs).
Further Callisto interfaces are:

  • SIP, Secure SIP (UDP, TCP, TLS)
  • RTP, SRTP, T.38/G.711 (Softfax)
  • Cisco AXL
  • IP Socket connection
  • HTTP(S), (S)FTP
  • (S)LDAP (authentication, phone book)
  • ESPA 4.4.4 / X (Alarming)
  • REST (provisioning)
  • Application interfaces for various services or applications

The Unified Presence Server (CUPS) can be integrated as an external presence source.

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