| Features from A–Z | Description |
| Archiving | The maximum storage size on Callisto for voice recordings can be defined. If the limit is exceeded, the oldest recordings are swapped out to the defined archive server. Recordings can be encrypted internally and externally. 240 KB per minute for high quality, 120 KB per minute for medium quality can be set. |
| Deployment | The VoiceRecording module is an integrated part of the Callisto platform and can be easily activated with a license. Delivered as an appliance image (OVA), the Callisto system can be installed on any virtual machine or physical server. |
| External Storage | Yes, with encryption and indexing for security and large scalability |
| Gadgets | Gadgets available to control voice recording and “Search & Play”, for Jabber, Webex, Smartphones, Desktop and COC. |
| High Availability | Yes |
| Mobile Enterprise recording | External mobile phones recording using network-based recording. |
| Multi cluster support | Yes, with non-overlapping dialing plan and same UC System version across the clusters. |
| Overlapping dialing plan support | Yes, phones with overlapping numbers and shared lines can record calls and having them associated to the respective user. |
| Protocols and codecs | SIP, SIPS, G711, G729 |
| Provisioning | Manual or automatic from Cisco UCM via AXL or CSV files. Web services (REST) supported. |
| Recording Annonuncement | With Callisto Module “External Call Control” a corresponding announcement can be played. |
| Recording methods | Cisco Phone (Built-in-Bridge) or Gateway (Network Based Rec) |
| Recording scope | Incoming, outgoing, internal and external calls with appropriate filters. Recordings for caller and called party separately in L/R channel. |
| Report | Overview of all recordings with details and search function for authorized users. If required, with 4-eyes principle. |
| Scalability | Up to 480 parallel recordings on one Callisto appliance. Additional instances supported. Unlimited VoiceRecording users. |
| Search & Play | Integrated web interface, plus Callisto Gadget VoiceRecording |
| Secure protocols and codecs | Secure SIP (SIPs) and secure RTP (sRTP) with auto negotiation |
| Tamper-proof recordings | By using a hash key algorithm, the voice recordings are completely forgery-proof. |
| User experience | Permanent recording without user intervention. On-demand recording, can be activated via softkey. Possibility to pause recording for sensitive data acquisition. Keep-It recording, can be activated via softkey to save the entire call of a current call or the last call made. Call recording is also available through Callisto’s COC attendant solution or using Callisto Gadget with start/stop buttons. Compliant with GDPR regulation. |
On demand recording
In the ad hoc mode, Recording can easily be triggered during a call by pressing a button on a terminal or client. The Keep-It function records the entire call, even if a recording was started later.
Permanent recording
Any device can be permanently recorded with Callisto VoiceRecording. In addition to that, permanent recording allows calls to be marked as fully recorded even after a call (Keep-It function).
For all phones
Callisto VoiceRecording works on all phones. DECT phone calls can be recorded with the additional module RecordingBridge.
Secure recording and archiving
Calls can be recorded in encrypted, including end-to-end encrypted, form and checked for tampering using an authenticity check. Access to call recordings can be defined according to the 4-eyes principle. The recorded calls and data are stored locally and/or automatically transferred to an external ftp server and archived.
Simple and reliable
The configuration and use of Callisto VoiceRecording follow the consistent Callisto principles of simplicity and reliability.
